Terms of service

Terms of Service

Last updated: 29.06.2026

Overview

Welcome to SPIKXA. SPIKXA is a trading name of Cinnamon Isle Ltd, a company registered in England and Wales (company number 16852904), whose registered office is at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. In these Terms of Service, "SPIKXA", "we", "us" and "our" refer to Cinnamon Isle Ltd trading as SPIKXA. We operate this store and website at spikxa.com, including all related information, content, features, tools, products and services (the "Services"). SPIKXA is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Section 1 — Access and account

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are using the Services with the involvement and consent of a parent or guardian.

To use the Services, including browsing the store or purchasing any product, you may be asked to provide certain information, such as your email address and your billing, payment and delivery details. You confirm that all information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are responsible for keeping your account credentials secure and for activity carried out under your account. You may not transfer, sell, assign or license your account to anyone else.

Section 2 — Our products

We make every effort to present our products accurately. However, because of differences between devices, browser settings and screens, the colour, tone and visual detail of products may appear slightly different on your screen than they do in person. Fit, drape and fabric texture can also be hard to capture exactly in photography, and small variations in dye lots, stitching and trim are normal for performance apparel.

Product images on our website are for illustrative purposes only. Please refer to the product description, size guide and fabric composition on each product page when placing your order.

Product descriptions, ranges and availability may change from time to time. We may discontinue any product, and may limit the quantities of any product we offer to any person, region or jurisdiction, on a case-by-case basis.

References to our fabric technology, including VEXON, identify our own performance fabric systems. Specifications shown on product pages (composition, weight, finish) apply to that product unless we state otherwise.

This section does not affect your statutory rights. Under the Consumer Rights Act 2015, the goods we supply to you must be of satisfactory quality, fit for their purpose and as described.

Section 3 — Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order. A contract between us is formed only when we confirm that we have accepted your order (for example, by sending a dispatch confirmation). We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. If we are unable to accept, need to change, or have to cancel an order, we will try to contact you using the email address, billing address and/or phone number you provided. If we cancel an order you have already paid for, we will refund you in full.

Personal use only. Our Services and products are offered for personal, non-commercial use. You confirm that you are not purchasing for the purpose of commercial resale, export or re-sale on any third-party marketplace. We may decline or cancel orders where we reasonably suspect that products are being purchased for commercial resale, large-scale re-sale or other commercial exploitation, and we may limit order quantities per customer, per address or per payment method.

Your purchases may be returned or cancelled in accordance with your statutory rights and our Returns & Refunds Policy. As a goodwill gesture, we offer a 30-day window to change your mind on eligible items, which is more generous than the 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013. This does not affect your statutory rights in relation to faulty, damaged or incorrect items.

Section 4 — Prices and payment

All prices shown on the website are in pounds sterling (GBP) and include VAT where applicable.

Any delivery charges are shown separately and clearly before you place your order. The total price payable, including any delivery charge, is displayed before you confirm and pay. We do not add mandatory charges later in the checkout process.

The price charged will be the price in effect at the time you place your order, as set out in your order confirmation. Prices, discounts and promotions may change from time to time, but changes will not affect orders we have already accepted.

You confirm that the payment information you provide is true, correct and complete, that you are authorised to use the chosen payment method, and that you will pay the amounts due at the prices shown, including any delivery charge.

Section 5 — Promotional codes and discounts

From time to time we may issue promotional codes, discount codes or other offers ("Codes"). Where you redeem a Code, the following terms apply alongside any specific terms set out in the email, marketing communication or product page on which the Code appears:

  1. Codes are valid only for the period stated and cannot be used outside that period.
  2. Unless we expressly state otherwise, Codes are only valid on full-priced items and cannot be used on sale, outlet or final-clearance items, or to purchase gift cards.
  3. Only one Code can be applied per order. Codes cannot be combined with any other offer unless we say so.
  4. Codes are territory-specific (where stated), are non-transferable, cannot be exchanged for cash and have no cash value.
  5. Codes do not apply to delivery charges.
  6. If you return an item that was purchased using a Code, the refund will reflect the price you actually paid (the discount is applied proportionately across discounted items). A Code will not be reissued or transferred to a replacement order. This does not affect your statutory rights.
  7. We reserve the right to decline to accept an order where we reasonably consider a Code to be invalid, ineligible for the order being placed, or the subject of misuse or fraudulent activity.
  8. We may change these promotional terms, or withdraw a promotion, at any time on reasonable notice.

Section 6 — Delivery

We deliver within the areas, and using the methods and timescales, set out in our Shipping Policy.

Unless we agree otherwise with you, we will deliver your order within 30 days of the day after your order is accepted. Delivery timescales shown at checkout are estimates. Where a delivery is delayed by events outside our reasonable control, we will let you know and work with you to agree a revised delivery date; your statutory rights, including any right to cancel for late delivery, are not affected.

Risk of loss or damage to the goods passes to you when the goods are delivered to you or to a person you have nominated to receive them. This means that, until delivery, the goods remain our responsibility. If your order arrives damaged or does not arrive, please contact us and we will put it right (see our Returns & Refunds Policy).

Section 7 — Intellectual property

Our Services, including all trade marks, branding, text, images, graphics, video, audio, fabric and product names (including VEXON), and the design, selection and arrangement of them, are owned by Cinnamon Isle Ltd, its licensors or other providers, and are protected by the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994 and other applicable UK and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent, except as expressly allowed by these Terms. All rights not expressly granted to you are reserved.

The SPIKXA name, logo, fabric names (including VEXON) and other branding are trade marks of Cinnamon Isle Ltd. You must not use them without our prior written permission. Shopify's name, logo and branding are trade marks of Shopify. All other names and logos on the Services are the trade marks of their respective owners.

Section 8 — Optional tools

You may be given access to third-party tools through the Services which we do not monitor and over which we have no control.

We provide access to such tools "as is" and "as available", without any warranty or endorsement, and we are not responsible for your use of them. Any use of optional third-party tools is at your own discretion, and you should make sure you are familiar with, and agree to, the terms on which the relevant third party provides them.

We may offer new features or tools through the Services in future. These will also form part of the Services and will be subject to these Terms.

Section 9 — Third-party links

The Services may contain links to websites or content operated by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not accept responsibility for them.

If you choose to access a third-party website or content, you do so at your own risk, and we are not liable for any loss or damage arising from it. Please review the relevant third party's terms and policies before engaging with them. Any complaints or questions about third-party products or services should be directed to that third party.

Section 10 — Relationship with Shopify

SPIKXA is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with Cinnamon Isle Ltd trading as SPIKXA. You acknowledge that Shopify is not responsible for any aspect of the sales between you and us. Nothing in this section affects your statutory rights against us as the seller.

Section 11 — Privacy

All personal information we collect through the Services is handled in accordance with our Privacy Policy. Because the Services are hosted by Shopify, certain personal information is also processed by Shopify in accordance with Shopify's privacy policy. Information you submit may be transmitted to and processed by Shopify and other providers, which may be located outside the UK, in order to provide the Services to you. Please read our Privacy Policy for full details, including the safeguards that apply to any international transfers.

Section 12 — Reviews and feedback

If you submit any ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a worldwide, royalty-free, sub-licensable licence to use, reproduce, modify, publish, distribute and display that Feedback for the purposes of operating, evaluating, improving and promoting the Services.

If you submit a product review, it must reflect your genuine experience. You must not submit false or misleading reviews, and you must disclose any incentive you received in connection with a review. We do not publish fake or incentivised reviews, and we take reasonable and proportionate steps to prevent them, in line with the Digital Markets, Competition and Consumers Act 2024.

You confirm that you own or have the rights to any Feedback you submit, that it does not infringe anyone's rights, and that it is not unlawful, abusive, defamatory or obscene. You must not impersonate anyone or misrepresent the origin of your Feedback. We may (but are not obliged to) monitor, edit or remove Feedback we consider unlawful or otherwise objectionable. We are not obliged to keep Feedback confidential, to pay for it, or to respond to it.

Section 13 — Errors, inaccuracies and omissions

Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, sizing, pricing, promotions, offers, delivery charges, transit times or availability. We may correct any errors and update or change information at any time without prior notice.

Where a genuine pricing or description error means we are unable to fulfil an order at the stated price, we will contact you before dispatch so you can choose to continue at the correct price or cancel. If you have already paid and we cancel for this reason, we will refund you in full.

Section 14 — Prohibited uses

You may use the Services for lawful purposes only. You must not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to breach any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, defame, intimidate or harm any person; (e) to transmit false or misleading information; (f) to submit material that does not comply with these Terms; (g) to send unsolicited advertising or spam; (h) to impersonate any person or entity; or (i) to interfere with anyone else's use of the Services, or to do anything that may harm us, Shopify or other users.

You also agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish or otherwise attempt to deceive the Services; (e) use any robot, spider, scraper, data-extraction tool or automated process (including AI agents, except as permitted in Section 15) to access the Services; or (f) interfere with or circumvent the security features of the Services. We may suspend, disable or terminate your access if we reasonably consider you have breached these Terms.

Section 15 — Agents

15.1 This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of, or using, a person's device without direct supervision.

15.2 No Agent may access, use or interact with the Services unless it identifies itself and operates in strict accordance with Section 15.4. No Agent may access the Services if we have asked it to refrain from doing so.

15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

15.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the request's user-agent string; (ii) not conceal or obfuscate that the activity is from an Agent, including by mimicking human behaviour or by completing or circumventing CAPTCHAs or similar measures; (iii) respond truthfully to any prompt seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent any measure intended to block, limit or control how Agents access the Services.

Section 16 — Suspension and termination

We may suspend or end your access to the Services (or any part of them) where it is reasonable to do so, for example if you breach these Terms. You will remain liable for any amounts owed up to the date your access ends. This does not affect any goods you have already purchased or your statutory rights in relation to them.

The following sections continue to apply after your access ends: Intellectual Property, Reviews and Feedback, Suspension and Termination, Liability, Indemnity, Severability, Waiver and Entire Agreement, Assignment, Governing Law and Jurisdiction, Privacy, and any other provisions that by their nature are intended to survive.

Section 17 — Our responsibility for the website

The information presented on the Services is provided for general information only. While we take reasonable care to keep it accurate and up to date, we do not warrant that the website content is complete or error-free, and any reliance you place on general website information is at your own risk.

We do not guarantee that the Services will always be available, uninterrupted, secure or error-free, and we may suspend, withdraw or restrict all or part of the Services for business or operational reasons.

This section relates to the website itself. It does not limit our responsibility for the products we sell, which is dealt with in Section 18 and which is subject to your statutory rights under the Consumer Rights Act 2015.

Section 18 — Our liability to you

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the rights you have under the Consumer Rights Act 2015 (including that goods be of satisfactory quality, fit for purpose and as described); and
  • defective products under the Consumer Protection Act 1987.

Subject to the above, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen, or if, at the time the contract was made, both we and you knew it might happen.

We are not liable for any loss or damage that was not foreseeable, and — because our products are supplied for personal and household use — we are not liable for any business loss, such as loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these Terms affects your statutory rights as a consumer.

Section 19 — Indemnity

If you are using the Services other than as a consumer (for example, for business purposes), you agree to compensate us for any reasonable losses, damages, liabilities and legal costs we incur arising out of: (1) your breach of these Terms; (2) your breach of any law or of a third party's rights; or (3) your misuse of the Services.

This section does not apply to you where you are acting as a consumer for purposes mainly outside your trade, business, craft or profession, except to the extent your liability arises from your own fraud or deliberate misconduct.

Section 20 — Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable part will be treated as removed. The remaining provisions will continue in full force and effect.

Section 21 — Waiver; entire agreement; interpretation

If we fail to insist that you perform any of your obligations, or if we delay in enforcing our rights, that will not mean we have waived those rights.

These Terms, together with any policies we post in relation to the Services, form the entire agreement between you and us regarding your use of the Services, and supersede any prior agreements or communications between us. Nothing in this section limits any liability for fraudulent misrepresentation.

Where any term is ambiguous, and you are a consumer, the interpretation most favourable to you will prevail, in accordance with section 69 of the Consumer Rights Act 2015.

Section 22 — Assignment

You may not transfer or assign these Terms, or any of your rights or obligations under them, without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation; if we do, we will tell you, and it will not affect your rights under these Terms.

Section 23 — Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.

You and we both agree that the courts of England and Wales will have jurisdiction. However, if you are a consumer resident in another part of the UK, you may also bring proceedings in your home jurisdiction, and you keep the benefit of any mandatory consumer protection laws of the country in which you live.

Section 24 — Headings

Headings are included for convenience only and do not affect the interpretation of these Terms.

Section 25 — Changes to these Terms

You can review the most current version of these Terms at any time on this page. We may update or change these Terms from time to time by posting the updated version on our website. We will notify you of any material changes in accordance with applicable law. The Terms that apply to your order are those in effect at the time you place it.

Section 26 — How to contact us

Questions about these Terms of Service can be sent to us at info.spikxa@gmail.com.