Shipping Policy

Last updated: 06.29.2026

This Shipping Policy applies to orders placed directly through spikxa.com.

SPIKXA is a trading name of Cinnamon Isle Ltd, a company registered in England and Wales (company number 16852904), whose registered office is at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. In this policy, "SPIKXA", "we", "us" and "our" refer to Cinnamon Isle Ltd trading as SPIKXA. Contact us at info.spikxa@gmail.com.

Processing and dispatch

Orders are processed Monday to Friday, excluding UK public holidays. Orders placed before [CUT-OFF TIME,  1:00 pm GMT/BST] on a working day are usually dispatched [DISPATCH WINDOW — e.g. "the same working day" / "within 1–2 working days"]. Orders placed after the cut-off, or on weekends or public holidays, are dispatched the next working day.

You will receive an order confirmation email as soon as you place your order, and a separate dispatch confirmation email once your order has been sent.

Estimated delivery times

Estimated delivery times run from the date of dispatch, not the date you placed your order. Working days are Monday to Friday, excluding UK public holidays. Delivery times are estimates and not guaranteed, but we will always do our best to meet them.

If your order has not arrived within a reasonable time after the estimate, please get in touch and we will look into it for you.

Risk and ownership

The goods become your responsibility once they have been delivered to you, or to a person you have nominated to receive them at the delivery address. Until then, the goods remain at our risk. If your parcel does not arrive, or arrives damaged, please see the "Lost, delayed or damaged parcels" section below and our Returns & Refunds Policy.

If your delivery is late

Unless we have agreed otherwise with you, we will deliver your order within 30 days of the day after we accept your order, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If we miss that 30-day deadline (or any other delivery date we have specifically agreed with you), and the delay is significant, you can ask us to deliver within a further reasonable period. If we do not deliver within that further period, you have the right to cancel your order and receive a full refund. If delivery by a specific date was essential (for example, a gift for a particular occasion you told us about), you may cancel immediately if we miss that date.

We are not responsible for delays caused by events outside our reasonable control (for example, severe weather, postal strikes or carrier disruption), but where such delays occur we will keep you informed and work with you to put it right.

Failed delivery or incorrect address

Please make sure your delivery address is complete and correct when you place your order. If a parcel is returned to us because the address was incorrect or incomplete, or because no one was available to receive it and it was not collected from the carrier within their hold period, we will contact you. We can either:

• re-dispatch the order, in which case a further delivery charge may apply; or
• refund the order, less the original outbound delivery cost and any return-to-sender charge passed on by the carrier.

Lost, delayed or damaged parcels

If your parcel arrives damaged, or items are missing, please contact us at info.spikxa@gmail.com as soon as you can after delivery, with your order number and, where possible, photos of the parcel and contents. We will arrange a replacement or refund in line with our Returns & Refunds Policy.

If your parcel has not arrived after the estimated delivery time, please also get in touch — many carriers ask us to wait a short period before treating a parcel as lost, and we will work with the carrier to locate it or send a replacement.

International orders, customs and import charges

For deliveries outside the UK, your order may be subject to import duties, taxes and customs clearance charges levied by the destination country once the parcel arrives. These charges are not included in the price you pay us and are your responsibility as the recipient. We have no control over these charges and cannot predict their amount — please check with your local customs office before ordering if you are unsure.

International delivery times are estimates only and may be affected by customs processing in the destination country.

Contact

If you have any questions about delivery, please contact us at info.spikxa@gmail.com.